Refund or Money-Back Guarantee (Notice and Conditions to be Met)
To obtain a refund, you must request your money back within 14 days of the purchase. You may request your money back by emailing support at mark@markroehler.com.
Our money-back guarantee is governed by the following terms and conditions, ALL OF WHICH MUST BE MET:
- Your email refund request must contain information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase.
- You are required to submit details of why you want a refund. [i.e. Course or training materials did not provide what you were looking for.] If you request a refund and do not include the information that we have required by the end of the Refund Period, you will not be granted a refund.
- If you request a refund within the applicable time period with the required information, we will rescind access to the product or will request that it be returned and will give you a full refund through our payment processing system.
If you receive a refund to a digital product or program that you have purchased, the refund shall immediately terminate all licenses granted to you to use the material provided to you. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.
